Dörfler Pernambuco student violin bow

Payment and shipping

Read about our various payment and shipping options.

Payment options

Each order must be paid in full before it is shipped. We currently accept the following forms of payment:

• Card (Visa, Mastercard, etc.)
• Paypal
• Bank transfer

Delivery

*Large accessories that cannot be sent in a tracked letter format will be sent in the same class packaging as bows. This will be the case for chin straps, for example.

Countries outside the European Union may apply a customs tax. Additional charges may apply depending on the content of the package. Please do not hesitate to contact me or the customs office in your country if you have any questions or concerns.

Deliveries for strings and accessories that measure under 3 cm are made in registered mail format and are therefore sent by the French Post Office. This applies both to national and international deliveries. This is a simple and efficient way to have your order shipped to you directly.

For larger accessories and instruments, I use the Chronopost or TNT solutions. A tracked shipment can either be delivered directly to your home or to a pick-up location, depending on your preference, which you will be asked to specify at checkout.

I generally ship orders between 1 and 4 working days. However, in exceptional circumstances, such as when travelling, I may not be able to meet these deadlines. In this case I will inform you as soon as possible.

For shipments outside of France, transporters may differ depending on the daily quotation.

DOM-TOM : Guadeloupe – Martinique – Guyana – Mayotte – Reunion – Saint Pierre and Miquelon – Saint Barthélemy – Saint Martin.

World zone 1: Albania – Andorra – Armenia – Belarus – Bosnia – Georgia – Gibraltar – Guernsey – Canary Islands – Faroe Islands – Iceland – Jersey – Macedonia – Moldova – Montenegro – Russia – San Marino – Serbia – Turkey – Ukraine – Vatican.

World zone 2: All other countries outside of Europe, DOM-TOM and world zone 1 territories.

Returns and exchanges

You have 14 days from the date of delivery to make a return or exchange. You must return all the items within 30 days of delivery, with the return form and your receipt of purchase included. Returns and exchanges will be refused if the return form and receipt are not included.

If you have any questions regarding payment or delivery, please contact me directly.