Payment and delivery
Read about our different options of payment and delivery available to date.
Payment options
Each order must be fully paid before delivery. As of now, here are the available payment options:
- Card (Visa, Mastercard, etc.)
- Paypal
- Bank transfer
Delivery
| Delivery costs | ||||
| Tracked letter | Bow* | Violin and Viola | Cello | |
| France | Free | Free | Free | Free |
| DOM-TOM | 7,00€ | 20,00€ | 25,00€ | On request |
| Europe | 7,00€ | 17,00€ | 25,00€ | On request |
| World zone 1 | 7,00€ | 25,00€ | 30,00€ | On request |
| World zone 2 | 7,00€ | 30,00€ | 60,00€ | On request |
* Large accessories that cannot be sent by tracked letter will be sent in a Bow class. This will be the case for chin straps, for example.
Countries outside the European Union may apply customs duties. Additional charges may apply depending on the content of the package. Please do not hesitate to contact me or the customs office in your country if you have any doubts or questions.
Deliveries of strings and accessories under 3 centimeters are made in registered mail format and are therefore sent by the Post Office. Whether it is for national or international delivery. This is a simple and efficient way to have your order delivered to your home.
For larger accessories and instruments, I use the Chronopost or TNT solutions. A tracked shipment that will be delivered directly to your home or to a relay point, as you prefer, in this case tell me when you order.
I generally ship orders between 1 and 4 working days. However, in exceptional circumstances, such as when travelling, I may not be able to meet these deadlines. In this case I will inform you as soon as possible.
For shipments outside France, the transporters may be different depending on the daily quotation.
DOM-TOM : Guadeloupe – Martinique – Guyana – Mayotte – Reunion – Saint Pierre and Miquelon – Saint Barthélemy – Saint Martin
World zone 1: Albania – Andorra – Armenia – Belarus – Bosnia – Georgia – Gibraltar – Guernsey – Canary Islands – Faroe Islands – Iceland – Jersey – Macedonia – Moldova – Montenegro – Russia – San Marino – Serbia – Turkey – Ukraine – Vatican.
World zone 2: All other countries which are not in Europe, in world zone 1 and DOM-TOM.
Returns and exchanges
You have 14 days from the date of delivery to withdraw. You must return all the items within 30 days of delivery, with the return form and your receipt as proof of purchase. Refund or exchange can only take place upon receipt of the items.
Either way, if you have any questions regarding payment or delivery, please contact me.
